We attempt to keep all items in stock. If something is not in stock, we will notify you. Credit card via Paypal orders generally ship within two business days of our receipt of your order. Orders paid via echeck or money order will ship in about the same time- once payment is received and cleared.
You have until we ship to cancel your order. In many cases, that is not long. We often ship within hours of receiving your order. Once we have shipped, the order will be subject to a 15% re-stocking fee. If you refuse shipment on an order, you will be responsible for the shipping charges to you, the shipping charges back to us plus the restocking fee.
Our goal is 100% customer satisfaction. We screen products for quality before we offer them for sale. If you receive a product that is not working for you, we ask that you attempt to use the product properly. It might take some time to learn the right amount of product to use or frequency to get the absolute best results for you. However, it's impossible for every product to work for every person. If a product just isn't working for you, please call or e-mail us and let us know the specific problem. We reserve the right to refuse returns of any product that is not defective or any item returned without authorization. Generally, we will accept the return of unopened items within 15 days of purchase. Please call to receive an RGA (return goods authorization) before returning any product.
The procedure is:
Call or write us with the specific complaint about the product
Return the product to us at the address above
Once we receive the product, we will issue a store credit for the purchase amount of the product. NO CASH REFUNDS will be given.
Things you should be aware of:
No cash refunds will be given
You pay the shipping to return the product (any method you choose as long as it gets to us)
We do not give credit for the shipping charge
Credit is given once we receive the product
Items returned without authorization will not receive a credit.